Privacy Policy

1. Information We Collect

Information you provide directly

When you contact us, request a proposal, or enter a service agreement, we may collect:

• Full name and business or company name
• Email address, phone number, and mailing address
• Billing and payment information (processed by our PCI-compliant payment processors)
• Project briefs, feedback, and communications you send us
• Any other information you voluntarily provide

Information collected automatically

When you browse our website, we collect:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages viewed, time on site, and referring URLs
• Device identifiers and cookie data (see Section 5)

Information from third parties

We may receive information from analytics providers, advertising platforms, and publicly available business directories to understand how our website is used and to improve our services.

2. How We Use Your Information

• Service delivery — To provide, manage, and improve the digital services you hire us for
• Communication — To respond to enquiries, send project updates, and provide support
• Billing and payments — To process invoices, receive payments, and maintain financial records required by law
• Legal compliance — To comply with applicable laws, regulations, tax obligations, and legal processes
• Marketing — To send you information about services that may interest you; you may opt out at any time
• Analytics and product improvement — To analyse website performance and improve user experience
• Fraud prevention and security — To detect, investigate, and prevent fraudulent transactions and unauthorised activity

3. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:

• Service providers — Trusted vendors who help us operate our business (payment processors such as Stripe, cloud hosting providers, email services, analytics tools). All vendors are contractually required to protect your data and use it only for the services they provide to us.
• Legal requirements — When required by law, court order, government authority, or to protect the rights and safety of NovexVision Digital or others.
• Business transfers — In connection with a merger, acquisition, or asset sale, your information may be transferred with appropriate confidentiality protections.
• With your consent — In any other circumstance where you have given explicit permission.

4. Data Retention

We retain personal information for as long as necessary to fulfil the purposes in this policy, to comply with legal obligations (including tax and accounting requirements), resolve disputes, and enforce agreements. Client project data and communications are typically retained for a minimum of 5 years. You may request deletion of your data at any time (see Section 7), subject to legal obligations that may require us to retain certain records.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to analyse website traffic and improve your experience. For full details on the types of cookies used and how to manage your preferences, see our Cookie Policy. You can control cookie settings through your browser at any time.

6. Payment Processing

All payment transactions are processed by secure, PCI DSS-compliant third-party processors (such as Stripe). We do not store full credit card numbers, CVV codes, or other sensitive payment credentials on our servers. All payment data is encrypted in transit using TLS. Your payment information is handled in accordance with your payment processor's privacy and security standards.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Request that we correct inaccurate or incomplete information
• Deletion — Request deletion of your personal data, subject to our legal obligations
• Portability — Request your data in a structured, machine-readable format
• Restriction — Request that we restrict processing of your data in certain circumstances
• Objection — Object to processing for marketing purposes or on the basis of legitimate interests
• Withdraw consent — Where processing is based on consent, withdraw it at any time without affecting prior processing

To exercise any of these rights, email us at contact@novexvision.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational safeguards including encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews. However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but take every reasonable measure to protect your information.

9. International Data Transfers

NovexVision Digital LLC operates in the United States. If you are located outside the US and provide us with personal data, you acknowledge that your information will be transferred to and processed in the US. We take appropriate safeguards to ensure that transfers comply with applicable data protection laws.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we learn we have collected such data without verified parental consent, we will delete it promptly. Contact us at contact@novexvision.com if you believe we may have collected information from a minor.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be indicated by updating the "Last updated" date. Your continued use of our website or services after any update constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

13. Contact

Questions, concerns, or requests regarding this Privacy Policy or our data practices should be directed to:

NovexVision Digital LLC
Email: contact@novexvision.com

We respond to all privacy enquiries within 5 business days.