Terms of Service

1. Company Information

NovexVision Digital LLC is a limited liability company providing digital marketing, web design and development, AI automation, SEO, paid advertising, branding, and related services.

Contact: contact@novexvision.com

2. Acceptance of Terms

By visiting our website, submitting an enquiry, or entering into a service agreement with us, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you are entering into these terms on behalf of a company or organisation, you represent that you have the authority to do so.

If you do not agree with any part of these terms, please do not use our website or services.

3. Services

NovexVision Digital provides professional digital services including, but not limited to:

• Web design and development
• AI automation and integration
• Search engine optimisation (SEO) and content strategy
• Paid advertising management (Google, Meta, TikTok, LinkedIn)
• Social media management
• Branding and visual identity
• Email marketing
• E-commerce strategy and development
• UX/UI design and digital consulting

The specific scope, deliverables, timelines, and fees for any engagement are defined in a separate written service agreement or statement of work (SOW) between NovexVision Digital and the client.

4. Service Agreements and Proposals

All service engagements require a signed agreement or written acceptance of a proposal before work commences. Proposals are valid for 30 days from the date of issue unless otherwise stated. NovexVision Digital reserves the right to decline any project at our discretion.

Any changes to agreed scope, timelines, or deliverables must be agreed in writing. Additional work outside the agreed scope will be quoted separately and requires written approval before proceeding.

5. Payment Terms

Invoicing

Payment terms are specified in each service agreement. Standard terms are as follows unless otherwise agreed:

• Project work: 50% deposit required before work commences; remaining balance due upon completion or as specified in the agreement
• Monthly retainer services: invoiced monthly in advance, due within 7 days of invoice date
• All amounts are in US Dollars (USD) unless stated otherwise

Late payments

Invoices not paid within the agreed payment period may incur a late fee of 1.5% per month on the outstanding balance. NovexVision Digital reserves the right to pause or suspend services on accounts with overdue invoices.

Payment methods

We accept payment via bank transfer, credit/debit card (processed securely through Stripe), and other methods as specified in the service agreement. All card payments are processed by Stripe Inc. and subject to Stripe's terms and privacy policy.

Taxes

Clients are responsible for all applicable taxes, including sales tax, VAT, or GST, where required. We will include applicable taxes on invoices where we are legally required to do so.

6. Intellectual Property

Client ownership

Upon receipt of full payment for a project, NovexVision Digital assigns to the client full ownership of all original deliverables created specifically for that project, including website code, design files, copy, and brand assets (the "Work").

Third-party assets

Some deliverables may incorporate third-party licensed assets (fonts, stock photography, stock footage, icons, plugins, software libraries). Ownership of these assets remains with their respective rights holders, subject to the applicable licences. We will specify any such assets in the project agreement.

NovexVision IP

NovexVision Digital retains ownership of its proprietary methodologies, templates, code frameworks, and pre-existing intellectual property. Where pre-existing IP is incorporated into client deliverables, we grant the client a non-exclusive, perpetual licence to use it for the intended purpose.

Portfolio rights

NovexVision Digital retains the right to display completed work in our portfolio and marketing materials unless the client requests otherwise in writing prior to project commencement.

7. Client Responsibilities

To enable us to deliver our services effectively, clients agree to:

• Provide accurate, complete, and timely information, content, and feedback as requested
• Designate a primary point of contact with authority to make decisions
• Respond to requests for approvals or feedback within the timeframes specified in the agreement
• Ensure they have the rights to use any materials they provide to us
• Pay invoices in accordance with the agreed payment terms

Delays caused by the client's failure to fulfil these responsibilities may result in project timeline adjustments and potentially additional charges.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive business information shared during the engagement. This obligation survives termination of the service agreement. NovexVision Digital will not disclose client confidential information to third parties except as required to deliver the services or as required by law.

9. Warranties and Representations

NovexVision Digital warrants that:

• Services will be performed with reasonable professional skill and care
• Deliverables will substantially conform to the agreed specifications
• We have the right to provide the services and assign the work product

NovexVision Digital does not warrant that our services will achieve specific results, rankings, revenues, or outcomes. Digital marketing results depend on many factors outside our control including market conditions, platform algorithm changes, client product quality, and competition.

10. Limitation of Liability

To the maximum extent permitted by law, NovexVision Digital's total liability to any client for claims arising from or relating to our services shall not exceed the total fees paid by the client in the three months preceding the claim.

NovexVision Digital shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, or business opportunities, even if we have been advised of the possibility of such damages.

11. Termination

Either party may terminate a service agreement with 30 days' written notice, unless otherwise specified in the agreement. Upon termination:

• The client is responsible for payment for all work completed up to the termination date
• Deposits for project work are non-refundable unless NovexVision Digital is the terminating party without cause
• NovexVision Digital will deliver all completed and partially completed work product to the client upon receipt of final payment
• Both parties will return or destroy confidential information of the other party

NovexVision Digital may terminate immediately for cause, including non-payment, breach of these terms, or conduct that is unlawful or harmful.

12. Website Use

By accessing our website, you agree not to:

• Use the website for any unlawful purpose or in violation of any regulations
• Attempt to gain unauthorised access to any part of the website or its systems
• Copy, reproduce, or distribute any website content without written permission
• Use any automated tools (scrapers, bots) to access the website
• Transmit any harmful, offensive, or disruptive content

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States and the state in which NovexVision Digital LLC is registered. Any disputes arising from these terms or our services shall be resolved through binding arbitration or in the courts of competent jurisdiction.

14. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Updated terms will be posted on this page with a revised "Last updated" date. For existing service agreements, changes to these terms will not affect the rights and obligations already agreed in the signed agreement.

15. Contact

For questions about these Terms of Service, please contact:

NovexVision Digital LLC
Email: contact@novexvision.com